ITIL® Training at New Horizons Singapore
IT service management is a top priority for technology professionals: With IT departments now considered revenue generators instead of mere cost centers, it is critical for services and software to work as advertised and on demand. Meeting this need requires standardization, repetition and simplicity – key elements of the ITIL® (IT Infrastructure Library®)
ITIL® has been adopted by thousands of organization worldwide. New Horizons Singapore has the ITIL® courses and training to help you earn your ITIL® certifications and empower your organization through adoption of IT Service Management. We offer a full range of courses, from basic to expert level of ITIL® certification. Successful completion of these courses will show you and your team how to turn ITIL theory into real-life practice.
Why Is ITIL® Important In Today's Businesses?
- ITIL® helps your IT department define and formalize operational processes to become more efficient
- Provides a “common” language for both business and IT to operate from
- Lowers IT costs due to greater efficiency, productivity, and control of services
- Makes processes consistent with shorter resolution times
- Brings good discipline to both business and IT through intergration
- Your IT department is most likely been using some ITIL components such as problem management.
During ITIL® certification training at New Horizons, participants will learn:
- How to effectively reduce an organization’s costs
- How to improve IT services through proven ITIL® best practice processes
- How to improve overall customer satisfaction
- Methods for establishing and implementing ITIL standards
- How to improve overall IT productivity