ITIL® Courses

ITIL® Training Courses at New Horizons Singapore

IT service management is a top priority for technology professionals: With IT departments now considered revenue generators instead of mere cost centers, it is critical for services and software to work as advertised and on demand. Meeting this need requires standardization, repetition and simplicity – key elements of the ITIL® (IT Infrastructure Library®)ITIL® has been adopted by thousands of organization worldwide. New Horizons Singapore has the ITIL® courses and training to help you earn your ITIL® certifications and empower your organization through adoption of IT Service Management. We offer a full range of courses, from basic to expert level of ITIL® certification. Successful completion of these courses will show you and your team how to turn ITIL® theory into real-life practice.

Why Is ITIL® Important In Today’s Businesses?
ITIL® helps your IT department define and formalize operational processes to become more efficient
Provides a “common” language for both business and IT to operate from
Lowers IT costs due to greater efficiency, productivity, and control of services
Makes processes consistent with shorter resolution times
Brings good discipline to both business and IT through intergration
Your IT department is most likely been using some ITIL® components such as problem management.

During ITIL® certification training at New Horizons, participants will learn:
How to effectively reduce an organization’s costs
How to improve IT services through proven ITIL® best practice processes
How to improve overall customer satisfaction
Methods for establishing and implementing ITIL® standards
How to improve overall IT productivity

ITIL® Courses

ITIL® Foundation Certification

The ITIL® Foundation is the entry-level qualification, which offers a general awareness of the key elements, concepts and terminology used in the ITIL® Service Lifecycle, including the links between Lifecycle stages, the processes used and their contribution to Service Management practices.
TAKE THIS COURSE
NICF – ITIL® Foundation Certificate in Service Management (SF)
TAKE THIS EXAM
ITIL® Foundation Exam
EARN THIS CERTIFICATION
ITIL® Foundation Certification

ITIL® Managing Professional (ITIL® 4 MP) Certification

ITIL® 4 MP will target IT practitioners working within technology and digital teams across businesses. The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT enabled services, teams and workflows.
TAKE THESE COURSES
ITIL® 4 Specialist – Create, Deliver and Support (CDS)
ITIL® 4 Specialist – Drive Stakeholder Value (DSV)
ITIL® 4 High Velocity IT (HVIT) (Not yet available)
ITIL® 4 Strategist – Direct, Plan and Improve (DPI)
TAKE THIS EXAM
ITIL® 4 Managing Professional Exam
EARN THIS CERTIFICATION
ITIL® 4 Managing Professional Certification

ITIL® 4 Strategic Leader (ITIL® 4 SL) Certification

ITIL® SL recognizes the value of ITIL®, not just for IT operations, but for all digitally-enabled services. Becoming an ITIL® 4 Strategic Leader demonstrates that the you have a clear understanding of how IT influences and directs business strategy.
TAKE THESE COURSES
ITIL® 4 Strategist – Direct, Plan and Improve (DPI)
ITIL® 4 Leader: Digital & IT Strategy (Coming Soon)
TAKE THIS EXAM
ITIL® 4 Strategic Leader Exam
EARN THIS CERTIFICATION
ITIL® 4 Strategic Leader Certification

About ITIL®

ITIL® is part of the Best Practice Solutions portfolio designed to help organizations become more effective across IT service management, project, programs and security.

The AXELOS methods include ITIL®, PRINCE2® and RESILA® and offer guidance on cyber resilience and risk, value and portfolio management. New Horizons *CITY* offers ITIL® certification and training courses to elevate your IT management skill set.

What is ITIL®4

ITIL® is the most widely accepted approach to IT service management in the world, helping individuals and organizations realize business change, transformation and growth through the proper use of IT. But ITIL® v3 was released in 2007 and amended in 2011. Since then, the world has changed.

Digital transformation has altered the IT landscape significantly. ITIL® 4 addresses this new world in ways no other best practice framework can, providing an end-to-end operating model for the delivery and operation of technology-based products and services. ITIL® 4 embraces a holistic philosophy to service management, integrating collaborative frameworks such as Lean IT, Agile and DevOps into a single, seamless approach.

The following ITIL® 4 certification scheme has been designed to simplify the career path for professionals, providing modern, relevant content.
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Benefits of ITIL® Training

By employing ITIL®’s IT service management best practices, organizations have been proven to increase productivity, optimize costs and improve customer experience. Adopting and adapting ITIL® according to each organization’s specific requirements enables service providers to:

  • Support business outcomes
  • Enable business change
  • Optimize customer experience
  • Manage risk in line with business needs
  • Show value for money
  • Continually improve

Making the Transition from V3 to V4

For those of you who are already progressing deep into ITIL® v3 there is path to transition to ITIL® 4 without having to start from square one. The ITIL® Managing Professional Transition Module covers the core elements from the ITIL® Managing Professional stream. There is a mandatory training element and exam associated with this module, enabling you to transition your existing designations into the new ITIL® 4 certification scheme. Successful completion of this module provides you with the ITIL® Managing Professional designation.

ITIL® Certification at New Horizons Singapore

Every ITIL® course from New Horizons follows AXELOS standards. You can count on New Horizons to help you obtain industry-leading ITIL® training that will enhance your career and help organizations implement ITIL® frameworks.

ITIL® certifications and training from New Horizons provides the key to unlock the value from your IT investments, by using best practice frameworks to align your IT services with your organizations strategy and goals.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The ITIL® Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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