PPO (Planning, Protection & Optimization) course is part of the ITIL® Intermediate Capability certification stream. The course prepares candidates to take the ITIL® Intermediate Capability Module Planning, Protection & Optimization Intermediate Exam.
ITIL® Intermediate Capability Module Planning, Protection & Optimization
ITIL® Intermediate Capability Module Planning, Protection & Optimization
Overview
Course Objectives
Candidates can expect to gain competencies in the following areas:
- The concept of Service Management as a practice
- The functions & processes across the Lifecycle
- The purpose, goal and objectives of Availability Management
- The purpose, goal and objectives of IT Service Continuity Management
- The purpose, goal and objectives of Information Security Management
- The purpose, goal and objectives of Demand Management
- Technology Implementation considerations
Prerequisites
Participants who wish to take up ITIL® Intermediate Capability Module Planning, Protection & Optimization course must already hold ITIL® Foundation Certificate in IT Service Management and must be presented as a documentary proof to gain admission.
Who Should Attend?
The ITIL® Intermediate Capability Module Planning, Protection & Optimization will significantly benefit IT professionals, Business managers, Business process owners, CTOs, CIOs, Managers, Team leaders, Service designers, Supervisory staff, IT architects, IT planners, IT security managers, IT audit managers, ITSM trainers and anyone of an IT organization in delivery of IT services.
COURSE OUTLINE
ITIL® Intermediate Capability Module Planning, Protection & Optimization
- Introduction/Housekeeping
- Service Management as a practice
- Service, its value proposition and composition
- Functions and processes across the lifecycle
- The role of processes in the Service Lifecycle
- How Service Management creates business value
- How Planning, Protection and Optimization supports the Service Lifecycle
- Purpose, goal, objectives & scope
- Importance of Capacity Management as a process to generate business value
- Policies, principles and basic concepts
- Activities, methods and techniques that enable Capacity Management and how they relate to Planning, Protection and Optimization.
- Triggers, inputs, outputs and interfaces with other processes
- How the key metrics can be used to demonstrate the efficiency and effectiveness of successful Capacity Management
- Purpose, goal, objectives & scope
- Importance of Availability Management as a process to generate business value
- Policies, principles and basic concepts
- Activities, methods and techniques that enable Availability Management and how they relate to Planning, Protection and Optimization.
- Triggers, inputs, outputs and interfaces with other processes
- How the key metrics can be used to demonstrate the efficiency and effectiveness ofsuccessful Availability Management
- Purpose, goal, objectives & scope
- Importance of ITSCM as a process to generate business value
- Policies, principles and basic concepts
- Activities, methods and techniques that enable ITSCM and how each particular Stage relates to Planning, Protection and Optimization
- Triggers, inputs, outputs and interfaces with other processes
- How the key metrics can be used to demonstrate the efficiency and effectiveness of successful ITSCM
- Purpose, goal, objectives & scope
- Importance of Information Security Management as a process to generate business value
- Policies, principles and basic concepts
- Activities, methods and techniques that enable Information Security Management and how they relate to Planning, Protection and Optimization.
- Triggers, inputs, outputs and interfaces with other processes
- How the key metrics can be used to demonstrate the efficiency and effectiveness of successful Information Security Management
- Basic concepts of Demand Management
- Activity based Demand Management and business activity patterns
- Interfaces to Service Design
- Managing demand for Services
- Activities, methods and techniques that enable this process and how they relate to Planning, Protection and Optimization
- Challenges, Critical Success Factors and risks related to Capacity & Demand Management
- Challenges, Critical Success Factors and risks related to Availability Management
- Challenges, Critical Success Factors and risks related to ITSCM
- Challenges, Critical Success Factors and risks related to Information Security Management
- Challenges, Critical Success Factors and risks directly associated with the Service Design phase of the Service Lifecycle and how it relates specifically to PPO
- Capacity Management process
- Availability Management process
- IT Service Continuity Management process
- Information Security Management process
- Requirements for technology to assist Service Design
- Evaluation criteria for technology and tooling for process implementation
- Practices for practice and process implementation
- Challenges, Critical Success Factors and risks related to implementing practices and processes
- Sample Exams
- Feedback
- Recap