- 13 – 17 November 2017
This 5-day course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.
Participants who wish to take up 10982: Supporting and Troubleshooting Windows 10 should meet the following prerequisites:
This course is recommended for the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.
This course is also recommended to IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Participants who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.