ITIL® Training at New Horizons Singapore

IT Infrastructure Library (ITIL®) is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to your business plan.

ITIL® has been adopted by thousands of organization worldwide. New Horizons Singapore has the ITIL® courses and training to help you earn your ITIL® certifications and empower your organization through adoption of IT Service Management. We offer a full range of courses, from basic to expert level of ITIL® certification. Successful completion of these courses will show you and your team how to turn ITIL theory into real-life practice.

Why Is ITIL® Important In Today's Businesses?

  • ITIL® helps your IT department define and formalize operational processes to become more efficient
  • Provides a “common” language for both business and IT to operate from
  • Lowers IT costs due to greater efficiency, productivity, and control of services
  • Makes processes consistent with shorter resolution times
  • Brings good discipline to both business and IT through intergration
  • Your IT department is most likely been using some ITIL components such as problem management.

During ITIL® certification training at New Horizons, participants will learn:

  • How to effectively reduce an organization’s costs
  • How to improve IT services through proven ITIL® best practice processes
  • How to improve overall customer satisfaction
  • Methods for establishing and implementing ITIL standards
  • How to improve overall IT productivity